Refund policy

Customer satisfaction is our top priority! If there is problem with your order, we’re here to help.

Return Window

🕒 You can return a product within 15 days of purchase of your order.

Conditions for Return

  • The product must be unused, unopened, and in its original packaging.

  • Return requests must be made within 15 days of product purchased.

Who Pays Return Shipping?

Customers will bear the courier charges for returning the product to our warehouse at ZAWE TOYS.

Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery through email or Official Whatsapp. We’ll replace it at no extra cost or will refund product amount. 

How to Start a Return

  1. Email us at zawetoys@gmail.com or contact us at official WhatsApp 03-111-656-656 with your order number and reason for return.

  2. We’ll guide you through the return steps.

Refund or Exchange

Once we receive and inspect the returned item:

  • You can choose between a refund, or exchange.

  • Refunds (if eligible) will be processed within 7 working days in your Bank Account/Jazz Cash/Easy Paisa.