Return & Exchange Policy

Customer satisfaction is our top priority! If there is problem with your order, we’re here to help.

Return Window

🕒 You can return a product within 15 days of purchase of your order.

Conditions for Return

  • The product must be unused, unopened, and in its original packaging.

  • Return requests must be made within 15 days of product purchased.

Who Pays Return Shipping?

📦 Customers will bear the courier charges for returning the product to our warehouse. 

Damaged or Wrong Items

If you receive a damaged or wrong item, please contact us within 48 hours of delivery through email. We’ll replace it at no extra cost.

How to Start a Return

  1. Email us at zawetoys@gmail.com with your order number and reason for return.

  2. We’ll guide you through the return steps.

Refund or Exchange

Once we receive and inspect the returned item:

  • You can choose between a refund, or exchange.

  • Refunds (if eligible) will be processed within 7 working days.